Guarantee


30-Day "We Want To Make You Happy" Guarantee

Our return policy is simple. We guarantee your satisfaction with all BagsOnTheNet products.

Merchandise should be inspected when received.

Stock Bags: If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. Non Defective bags are subject to a 15% restocking fee.

Custom Printed or Sized Bags: If your Custom Order does not meet with your expectations, you have 30 days from the time of receipt to contact us with any issues or concerns. Our goal is to provide you with the best quality printed bags in the market-place. We Guarantee It!

Damaged or Defective Items
  • If you receive a damaged or defective item, we will promptly send you a replacement or issue you a refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods.
  • If You’ ve Ordered The Wrong Stock Bags
  • If you’ ve ordered the wrong stock bags from our inventory, we will gladly take them back. Non-defective stock bags must be returned to our warehouse in 100% saleable condition to qualify for a refund. Non Defective bags are subject to a 15% restocking fee.

How to Return an Item
Please call our customer service department at 1 888 638 2247 or email us at service@bagsonthenet.com . Please include:
      1.Your invoice number and when your received your shipment.
      2. The reason for the return.
      3. Which action you'd like us to take: refund, replacement, or exchange.

We will issue a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package.

Non-defective merchandise must be returned to our warehouse in 100% saleable condition to qualify for a refund.

Please package your return properly.
Send the bags securely wrapped to:
Bags On The Net
1401-3 Church Street
Bohemia, NY 11716

UPS and Federal Express are the preferred carriers for sending back returns because they provide shipping insurance and tracking services. Please remember that Bags On The Net is not responsible for items lost or damaged in transit.

Merchandise should be inspected when received. Defective bags are subject to a 15% restocking fee. Returns must be done within 30 days from the time of receipt of goods

Questions? Please Call Customer Service at
1 888 NET BAGS (638 2247)

Crediting Your Refund
Once we have received and processed your return we will issue a credit to the credit card the purchase was made from. If you paid for your merchandise by check, please allow two weeks for refund check to be processed.